Privacy Policy

Last Updated: November 18, 2025

Cope Americas, LLC (“Cope Americas,” “CopeCart,” “we,” “our,” or “us”) values your privacy and is committed to protecting your information. This Privacy Policy (“Policy”) explains how we collect, use, share, and protect your information in connection with your use of https://www.CopeCart.com/us (the “Website”) and any related services, apps, or features (collectively, the “Services”).

References to “you” or “your” mean you, the user or visitor.

1. Information We Collect

The information we collect depends on how you interact with us and our Services.

A. Information You Provide Directly

Newsletter Information: Email address if you join our mailing list.
Correspondence: Details you provide when emailing/support messaging us.
Transaction Information: When you make a purchase, we collect your name, email, billing/delivery address, payment details (credit/debit card, wallet, open banking, or crypto), identification (where required by law), and any other information needed to complete your transaction.
Vendor/Affiliate Information: If you register as a Vendor or Affiliate, we may collect additional KYC/AML information (e.g., date of birth, tax ID, social security number, business documents).

B. Information Collected Automatically

Cookies & Tracking Technologies:
With your consent, we use cookies and similar technologies to collect technical information, such as:
- IP address, device type, OS, browser, domain, country, unique online identifier, preferred language, time/date of visit, session duration, and referring/exit URLs.
- Usage data, clickstream, and interaction logs.
Analytics and Marketing:
We use third-party analytics and marketing tools (e.g., Google Analytics, Meta, email platforms) to understand and improve your experience and our marketing effectiveness.
AI/ML Systems:
If you interact with features powered by artificial intelligence or machine learning (for recommendations, fraud detection, customer support, etc.), we may process behavioral, usage, and transaction data to personalize your experience.

C. Information from Other Sources

We may collect information from payment providers, fraud prevention partners, public sources, and affiliates to verify identity, prevent fraud, and comply with law.

2. How We Use Your Information

We use your information:

To operate, maintain, and improve our Website and Services.
To process and fulfill your orders, including payment, delivery, and customer support.
To send you transactional communications and, with your consent, marketing messages.
To personalize your experience (including product recommendations, support chat, and content).
To prevent fraud, abuse, and illegal activity.
To comply with legal obligations (tax, KYC/AML, regulatory reporting).
To enhance accessibility, security, and site performance.
To operate AI/ML tools with transparency and fairness.

3. Cookies and Similar Technologies

Cookies are small data files stored on your device.

We use cookies to enable essential functions, improve user experience, and analyze usage.
Cookies help us remember your preferences, measure marketing effectiveness, and combat fraud.
You can manage your cookie preferences on our Website’s cookie banner or settings.
Some cookies are essential; blocking them may limit functionality.

For more details, see our [Cookie Policy].

4. Text Messaging (SMS/MMS)

By using our Services, you may consent to receive SMS/MMS from CopeCart for informational or promotional purposes.

Opt In: Follow instructions on our Website or app.
Opt Out: Text “STOP” or follow website instructions at any time.
Message Frequency: Varies by content. We strive to avoid excessive messaging.
Data Privacy: SMS data is processed per this Privacy Policy.
Carrier Charges: Standard message/data rates may apply.

5. Sharing of Information

We do not sell your personal information. We may share your information with:

Third-party service providers: (hosting, IT, analytics, marketing, payment processing, logistics) who are contractually bound to use your data only as needed to support us.
Payment Processors: To complete your transactions.
Legal/Regulatory: To comply with court orders, subpoenas, or government requests, or to protect rights, property, or safety.
Business Transfers: If we are acquired, merged, reorganized, or sell all or part of our assets, your data may be transferred as part of that transaction.
Affiliates/Subsidiaries: For internal business purposes, always subject to this Policy.
With Your Consent: Or as otherwise permitted by law.
We require all partners to comply with applicable privacy laws and share only what is necessary.

6. Children’s Privacy

We do not knowingly collect personal information from children under age 13 (or higher age as required in your jurisdiction).

If you are under 18, you may not use our Services or provide us personal information.
If you are a parent or guardian and believe your child has provided us with information, please contact us. We will promptly delete it.

7. Third-Party Links

Our Website may link to third-party websites or services.

We are not responsible for their content or privacy practices.
We recommend you review their privacy policies before providing information.

8. Data Privacy Rights

Depending on your jurisdiction, you may have the right to:

Access, correct, or delete your personal data.
Restrict or object to certain processing.
Request data portability (obtain a copy in a machine-readable format).
Withdraw consent (for marketing, cookies, or automated decision-making).
Not be subject to a decision based solely on automated processing where legally required.
Lodge a complaint with a supervisory authority.

To exercise your rights: Please contact us (see Section 12).

9. Data Retention

We retain your data as long as you have an account or ongoing relationship with us, or as required by law (tax, accounting, fraud prevention, regulatory, or contractual obligations).

When data is no longer needed, we securely delete or anonymize it, unless retention is required by law.
We review retention practices regularly and minimize data storage where possible.

10. Data Security

We implement technical, organizational, and administrative measures to protect your information, including:

Encryption of data in transit and at rest (where appropriate).
Secure payment processing (PCI DSS 4.0 compliant).
Access controls and staff training.
Regular security assessments and monitoring. No system is 100% secure. If you suspect a data breach, please contact us immediately.

11. International Transfers

Your information may be processed in the United States or other countries where we or our service providers operate.

We use safeguards (such as Standard Contractual Clauses, adequacy decisions, or other legal mechanisms) when transferring data internationally, as required by law.

12. Accessibility Statement

CopeCart is committed to digital accessibility and strives to ensure all users, including those with disabilities, can access our Website and Services, in compliance with the Americans with Disabilities Act (ADA), European Accessibility Act (EAA), and WCAG 2.2.

If you encounter accessibility barriers, contact us at support-us@copecart.com.

13. AI/ML and Automated Decision-Making Transparency

CopeCart may use AI/ML systems for fraud detection, personalization, recommendations, and customer support.

You will be informed where automated decision-making significantly affects your rights.
Where required by law, you can request human review or object to automated processing.

For more information, contact support-us@copecart.com.

14. Do Not Track Signals

Our Website does not currently respond to “Do Not Track” browser signals as there is no widely accepted industry standard.

15. Changes to this Policy

We may update this Policy to reflect changes in law or our practices.

Material changes will be communicated via Website notice and/or email.
The “Last Modified” date at the top will always indicate the latest version.
Continued use after changes constitutes your acceptance.

16. Contact Us

For any privacy questions, requests to exercise your rights, or concerns, please contact us:

By U.S. mail: 2430 Vanderbilt Beach Road, Suite 108-719, Naples, FL 34109 USA
By email: support-us@copecart.com or legal-us@copecart.com
By phone: +1 (239) 631-0309