Privacy Policy
Last updated: November 2025
Cope Americas, LLC (“Cope Americas,” “CopeCart,” “we,” “our,” or “us”) values your privacy and is committed to protecting your information. This Privacy Policy (“Policy”) explains how we collect, use, share, and protect your information in connection with your use of https://www.CopeCart.com/us (the “Website”) and any related services, apps, or features (collectively, the “Services”).
References to “you” or “your” mean you, the user or visitor.
1. Information We Collect
The information we collect depends on how you interact with us and our Services.
A. Information You Provide Directly
Newsletter Information: Email address if you join our mailing list.
Correspondence: Details you provide when emailing/support messaging us.
Transaction Information: When you make a purchase, we collect your name, email, billing/delivery address, payment details (credit/debit card, wallet, open banking, or crypto), identification (where required by law), and any other information needed to complete your transaction.
Vendor/Affiliate Information: If you register as a Vendor or Affiliate, we may collect additional KYC/AML information (e.g., date of birth, tax ID, social security number, business documents).
B. Information Collected Automatically
Cookies & Tracking Technologies:
With your consent, we use cookies and similar technologies to collect technical information, such as:IP address, device type, OS, browser, domain, country, unique online identifier, preferred language, time/date of visit, session duration, and referring/exit URLs.
Usage data, clickstream, and interaction logs.
Analytics and Marketing:
We use third-party analytics and marketing tools (e.g., Google Analytics, Meta, email platforms) to understand and improve your experience and our marketing effectiveness.AI/ML Systems:
If you interact with features powered by artificial intelligence or machine learning (for recommendations, fraud detection, customer support, etc.), we may process behavioral, usage, and transaction data to personalize your experience.
C. Information from Other Sources
We may collect information from payment providers, fraud prevention partners, public sources, and affiliates to verify identity, prevent fraud, and comply with law.
2. How We Use Your Information
We use your information:
To operate, maintain, and improve our Website and Services.
To process and fulfill your orders, including payment, delivery, and customer support.
To send you transactional communications and, with your consent, marketing messages.
To personalize your experience (including product recommendations, support chat, and content).
To prevent fraud, abuse, and illegal activity.
To comply with legal obligations (tax, KYC/AML, regulatory reporting).
To enhance accessibility, security, and site performance.
To operate AI/ML tools with transparency and fairness.
3. Cookies and Similar Technologies
Cookies are small data files stored on your device.
We use cookies to enable essential functions, improve user experience, and analyze usage.
Cookies help us remember your preferences, measure marketing effectiveness, and combat fraud.
You can manage your cookie preferences on our Website’s cookie banner or settings.
Some cookies are essential; blocking them may limit functionality.
For more details, see our [Cookie Policy].
4. Text Messaging (SMS/MMS)
By using our Services, you may consent to receive SMS/MMS from CopeCart for informational or promotional purposes.
Opt In: Follow instructions on our Website or app.
Opt Out: Text “STOP” or follow website instructions at any time.
Message Frequency: Varies by content. We strive to avoid excessive messaging.
Data Privacy: SMS data is processed per this Privacy Policy.
Carrier Charges: Standard message/data rates may apply.
5. Sharing of Information
We do not sell your personal information. We may share your information with:
Third-party service providers: (hosting, IT, analytics, marketing, payment processing, logistics) who are contractually bound to use your data only as needed to support us.
Payment Processors: To complete your transactions.
Legal/Regulatory: To comply with court orders, subpoenas, or government requests, or to protect rights, property, or safety.
Business Transfers: If we are acquired, merged, reorganized, or sell all or part of our assets, your data may be transferred as part of that transaction.
Affiliates/Subsidiaries: For internal business purposes, always subject to this Policy.
With Your Consent: Or as otherwise permitted by law.
We require all partners to comply with applicable privacy laws and share only what is necessary.
6. Children’s Privacy
We do not knowingly collect personal information from children under age 13 (or higher age as required in your jurisdiction).
If you are under 18, you may not use our Services or provide us personal information.
If you are a parent or guardian and believe your child has provided us with information, please contact us. We will promptly delete it.
7. Third-Party Links
Our Website may link to third-party websites or services.
We are not responsible for their content or privacy practices.
We recommend you review their privacy policies before providing information.
8. Data Privacy Rights
Depending on your jurisdiction, you may have the right to:
Access, correct, or delete your personal data.
Restrict or object to certain processing.
Request data portability (obtain a copy in a machine-readable format).
Withdraw consent (for marketing, cookies, or automated decision-making).
Not be subject to a decision based solely on automated processing where legally required.
Lodge a complaint with a supervisory authority.
To exercise your rights: Please contact us (see Section 12).
9. Data Retention
We retain your data as long as you have an account or ongoing relationship with us, or as required by law (tax, accounting, fraud prevention, regulatory, or contractual obligations).
When data is no longer needed, we securely delete or anonymize it, unless retention is required by law.
We review retention practices regularly and minimize data storage where possible.
10. Data Security
We implement technical, organizational, and administrative measures to protect your information, including:
Encryption of data in transit and at rest (where appropriate).
Secure payment processing (PCI DSS 4.0 compliant).
Access controls and staff training.
Regular security assessments and monitoring. No system is 100% secure. If you suspect a data breach, please contact us immediately.
11. International Transfers
Your information may be processed in the United States or other countries where we or our service providers operate.
We use safeguards (such as Standard Contractual Clauses, adequacy decisions, or other legal mechanisms) when transferring data internationally, as required by law.
12. Accessibility Statement
CopeCart is committed to digital accessibility and strives to ensure all users, including those with disabilities, can access our Website and Services, in compliance with the Americans with Disabilities Act (ADA), European Accessibility Act (EAA), and WCAG 2.2.
If you encounter accessibility barriers, contact us at support-us@copecart.com.
13. AI/ML and Automated Decision-Making Transparency
CopeCart may use AI/ML systems for fraud detection, personalization, recommendations, and customer support.
You will be informed where automated decision-making significantly affects your rights.
Where required by law, you can request human review or object to automated processing.
For more information, contact support-us@copecart.com.
14. Do Not Track Signals
Our Website does not currently respond to “Do Not Track” browser signals as there is no widely accepted industry standard.
15. Changes to this Policy
We may update this Policy to reflect changes in law or our practices.
Material changes will be communicated via Website notice and/or email.
The “Last Modified” date at the top will always indicate the latest version.
Continued use after changes constitutes your acceptance.
16. Contact Us
For any privacy questions, requests to exercise your rights, or concerns, please contact us:
By U.S. mail: 2430 Vanderbilt Beach Road, Suite 108-719, Naples, FL 34109 USA
By email: support-us@copecart.com or legal-us@copecart.com
By phone: +1 (239) 631-0309
Cope Americas, LLC (“Cope Americas,” “CopeCart,” “we,” “our,” or “us”) values your privacy and is committed to protecting your information. This Privacy Policy (“Policy”) explains how we collect, use, share, and protect your information in connection with your use of https://www.CopeCart.com/us (the “Website”) and any related services, apps, or features (collectively, the “Services”).
References to “you” or “your” mean you, the user or visitor.
1. Information We Collect
The information we collect depends on how you interact with us and our Services.
A. Information You Provide Directly
Newsletter Information: Email address if you join our mailing list.
Correspondence: Details you provide when emailing/support messaging us.
Transaction Information: When you make a purchase, we collect your name, email, billing/delivery address, payment details (credit/debit card, wallet, open banking, or crypto), identification (where required by law), and any other information needed to complete your transaction.
Vendor/Affiliate Information: If you register as a Vendor or Affiliate, we may collect additional KYC/AML information (e.g., date of birth, tax ID, social security number, business documents).
B. Information Collected Automatically
Cookies & Tracking Technologies:
With your consent, we use cookies and similar technologies to collect technical information, such as:IP address, device type, OS, browser, domain, country, unique online identifier, preferred language, time/date of visit, session duration, and referring/exit URLs.
Usage data, clickstream, and interaction logs.
Analytics and Marketing:
We use third-party analytics and marketing tools (e.g., Google Analytics, Meta, email platforms) to understand and improve your experience and our marketing effectiveness.AI/ML Systems:
If you interact with features powered by artificial intelligence or machine learning (for recommendations, fraud detection, customer support, etc.), we may process behavioral, usage, and transaction data to personalize your experience.
C. Information from Other Sources
We may collect information from payment providers, fraud prevention partners, public sources, and affiliates to verify identity, prevent fraud, and comply with law.
2. How We Use Your Information
We use your information:
To operate, maintain, and improve our Website and Services.
To process and fulfill your orders, including payment, delivery, and customer support.
To send you transactional communications and, with your consent, marketing messages.
To personalize your experience (including product recommendations, support chat, and content).
To prevent fraud, abuse, and illegal activity.
To comply with legal obligations (tax, KYC/AML, regulatory reporting).
To enhance accessibility, security, and site performance.
To operate AI/ML tools with transparency and fairness.
3. Cookies and Similar Technologies
Cookies are small data files stored on your device.
We use cookies to enable essential functions, improve user experience, and analyze usage.
Cookies help us remember your preferences, measure marketing effectiveness, and combat fraud.
You can manage your cookie preferences on our Website’s cookie banner or settings.
Some cookies are essential; blocking them may limit functionality.
For more details, see our [Cookie Policy].
4. Text Messaging (SMS/MMS)
By using our Services, you may consent to receive SMS/MMS from CopeCart for informational or promotional purposes.
Opt In: Follow instructions on our Website or app.
Opt Out: Text “STOP” or follow website instructions at any time.
Message Frequency: Varies by content. We strive to avoid excessive messaging.
Data Privacy: SMS data is processed per this Privacy Policy.
Carrier Charges: Standard message/data rates may apply.
5. Sharing of Information
We do not sell your personal information. We may share your information with:
Third-party service providers: (hosting, IT, analytics, marketing, payment processing, logistics) who are contractually bound to use your data only as needed to support us.
Payment Processors: To complete your transactions.
Legal/Regulatory: To comply with court orders, subpoenas, or government requests, or to protect rights, property, or safety.
Business Transfers: If we are acquired, merged, reorganized, or sell all or part of our assets, your data may be transferred as part of that transaction.
Affiliates/Subsidiaries: For internal business purposes, always subject to this Policy.
With Your Consent: Or as otherwise permitted by law.
We require all partners to comply with applicable privacy laws and share only what is necessary.
6. Children’s Privacy
We do not knowingly collect personal information from children under age 13 (or higher age as required in your jurisdiction).
If you are under 18, you may not use our Services or provide us personal information.
If you are a parent or guardian and believe your child has provided us with information, please contact us. We will promptly delete it.
7. Third-Party Links
Our Website may link to third-party websites or services.
We are not responsible for their content or privacy practices.
We recommend you review their privacy policies before providing information.
8. Data Privacy Rights
Depending on your jurisdiction, you may have the right to:
Access, correct, or delete your personal data.
Restrict or object to certain processing.
Request data portability (obtain a copy in a machine-readable format).
Withdraw consent (for marketing, cookies, or automated decision-making).
Not be subject to a decision based solely on automated processing where legally required.
Lodge a complaint with a supervisory authority.
To exercise your rights: Please contact us (see Section 12).
9. Data Retention
We retain your data as long as you have an account or ongoing relationship with us, or as required by law (tax, accounting, fraud prevention, regulatory, or contractual obligations).
When data is no longer needed, we securely delete or anonymize it, unless retention is required by law.
We review retention practices regularly and minimize data storage where possible.
10. Data Security
We implement technical, organizational, and administrative measures to protect your information, including:
Encryption of data in transit and at rest (where appropriate).
Secure payment processing (PCI DSS 4.0 compliant).
Access controls and staff training.
Regular security assessments and monitoring. No system is 100% secure. If you suspect a data breach, please contact us immediately.
11. International Transfers
Your information may be processed in the United States or other countries where we or our service providers operate.
We use safeguards (such as Standard Contractual Clauses, adequacy decisions, or other legal mechanisms) when transferring data internationally, as required by law.
12. Accessibility Statement
CopeCart is committed to digital accessibility and strives to ensure all users, including those with disabilities, can access our Website and Services, in compliance with the Americans with Disabilities Act (ADA), European Accessibility Act (EAA), and WCAG 2.2.
If you encounter accessibility barriers, contact us at support-us@copecart.com.
13. AI/ML and Automated Decision-Making Transparency
CopeCart may use AI/ML systems for fraud detection, personalization, recommendations, and customer support.
You will be informed where automated decision-making significantly affects your rights.
Where required by law, you can request human review or object to automated processing.
For more information, contact support-us@copecart.com.
14. Do Not Track Signals
Our Website does not currently respond to “Do Not Track” browser signals as there is no widely accepted industry standard.
15. Changes to this Policy
We may update this Policy to reflect changes in law or our practices.
Material changes will be communicated via Website notice and/or email.
The “Last Modified” date at the top will always indicate the latest version.
Continued use after changes constitutes your acceptance.
16. Contact Us
For any privacy questions, requests to exercise your rights, or concerns, please contact us:
By U.S. mail: 2430 Vanderbilt Beach Road, Suite 108-719, Naples, FL 34109 USA
By email: support-us@copecart.com or legal-us@copecart.com
By phone: +1 (239) 631-0309
Cope Americas, LLC (“Cope Americas,” “CopeCart,” “we,” “our,” or “us”) values your privacy and is committed to protecting your information. This Privacy Policy (“Policy”) explains how we collect, use, share, and protect your information in connection with your use of https://www.CopeCart.com/us (the “Website”) and any related services, apps, or features (collectively, the “Services”).
References to “you” or “your” mean you, the user or visitor.
1. Information We Collect
The information we collect depends on how you interact with us and our Services.
A. Information You Provide Directly
Newsletter Information: Email address if you join our mailing list.
Correspondence: Details you provide when emailing/support messaging us.
Transaction Information: When you make a purchase, we collect your name, email, billing/delivery address, payment details (credit/debit card, wallet, open banking, or crypto), identification (where required by law), and any other information needed to complete your transaction.
Vendor/Affiliate Information: If you register as a Vendor or Affiliate, we may collect additional KYC/AML information (e.g., date of birth, tax ID, social security number, business documents).
B. Information Collected Automatically
Cookies & Tracking Technologies:
With your consent, we use cookies and similar technologies to collect technical information, such as:IP address, device type, OS, browser, domain, country, unique online identifier, preferred language, time/date of visit, session duration, and referring/exit URLs.
Usage data, clickstream, and interaction logs.
Analytics and Marketing:
We use third-party analytics and marketing tools (e.g., Google Analytics, Meta, email platforms) to understand and improve your experience and our marketing effectiveness.AI/ML Systems:
If you interact with features powered by artificial intelligence or machine learning (for recommendations, fraud detection, customer support, etc.), we may process behavioral, usage, and transaction data to personalize your experience.
C. Information from Other Sources
We may collect information from payment providers, fraud prevention partners, public sources, and affiliates to verify identity, prevent fraud, and comply with law.
2. How We Use Your Information
We use your information:
To operate, maintain, and improve our Website and Services.
To process and fulfill your orders, including payment, delivery, and customer support.
To send you transactional communications and, with your consent, marketing messages.
To personalize your experience (including product recommendations, support chat, and content).
To prevent fraud, abuse, and illegal activity.
To comply with legal obligations (tax, KYC/AML, regulatory reporting).
To enhance accessibility, security, and site performance.
To operate AI/ML tools with transparency and fairness.
3. Cookies and Similar Technologies
Cookies are small data files stored on your device.
We use cookies to enable essential functions, improve user experience, and analyze usage.
Cookies help us remember your preferences, measure marketing effectiveness, and combat fraud.
You can manage your cookie preferences on our Website’s cookie banner or settings.
Some cookies are essential; blocking them may limit functionality.
For more details, see our [Cookie Policy].
4. Text Messaging (SMS/MMS)
By using our Services, you may consent to receive SMS/MMS from CopeCart for informational or promotional purposes.
Opt In: Follow instructions on our Website or app.
Opt Out: Text “STOP” or follow website instructions at any time.
Message Frequency: Varies by content. We strive to avoid excessive messaging.
Data Privacy: SMS data is processed per this Privacy Policy.
Carrier Charges: Standard message/data rates may apply.
5. Sharing of Information
We do not sell your personal information. We may share your information with:
Third-party service providers: (hosting, IT, analytics, marketing, payment processing, logistics) who are contractually bound to use your data only as needed to support us.
Payment Processors: To complete your transactions.
Legal/Regulatory: To comply with court orders, subpoenas, or government requests, or to protect rights, property, or safety.
Business Transfers: If we are acquired, merged, reorganized, or sell all or part of our assets, your data may be transferred as part of that transaction.
Affiliates/Subsidiaries: For internal business purposes, always subject to this Policy.
With Your Consent: Or as otherwise permitted by law.
We require all partners to comply with applicable privacy laws and share only what is necessary.
6. Children’s Privacy
We do not knowingly collect personal information from children under age 13 (or higher age as required in your jurisdiction).
If you are under 18, you may not use our Services or provide us personal information.
If you are a parent or guardian and believe your child has provided us with information, please contact us. We will promptly delete it.
7. Third-Party Links
Our Website may link to third-party websites or services.
We are not responsible for their content or privacy practices.
We recommend you review their privacy policies before providing information.
8. Data Privacy Rights
Depending on your jurisdiction, you may have the right to:
Access, correct, or delete your personal data.
Restrict or object to certain processing.
Request data portability (obtain a copy in a machine-readable format).
Withdraw consent (for marketing, cookies, or automated decision-making).
Not be subject to a decision based solely on automated processing where legally required.
Lodge a complaint with a supervisory authority.
To exercise your rights: Please contact us (see Section 12).
9. Data Retention
We retain your data as long as you have an account or ongoing relationship with us, or as required by law (tax, accounting, fraud prevention, regulatory, or contractual obligations).
When data is no longer needed, we securely delete or anonymize it, unless retention is required by law.
We review retention practices regularly and minimize data storage where possible.
10. Data Security
We implement technical, organizational, and administrative measures to protect your information, including:
Encryption of data in transit and at rest (where appropriate).
Secure payment processing (PCI DSS 4.0 compliant).
Access controls and staff training.
Regular security assessments and monitoring. No system is 100% secure. If you suspect a data breach, please contact us immediately.
11. International Transfers
Your information may be processed in the United States or other countries where we or our service providers operate.
We use safeguards (such as Standard Contractual Clauses, adequacy decisions, or other legal mechanisms) when transferring data internationally, as required by law.
12. Accessibility Statement
CopeCart is committed to digital accessibility and strives to ensure all users, including those with disabilities, can access our Website and Services, in compliance with the Americans with Disabilities Act (ADA), European Accessibility Act (EAA), and WCAG 2.2.
If you encounter accessibility barriers, contact us at support-us@copecart.com.
13. AI/ML and Automated Decision-Making Transparency
CopeCart may use AI/ML systems for fraud detection, personalization, recommendations, and customer support.
You will be informed where automated decision-making significantly affects your rights.
Where required by law, you can request human review or object to automated processing.
For more information, contact support-us@copecart.com.
14. Do Not Track Signals
Our Website does not currently respond to “Do Not Track” browser signals as there is no widely accepted industry standard.
15. Changes to this Policy
We may update this Policy to reflect changes in law or our practices.
Material changes will be communicated via Website notice and/or email.
The “Last Modified” date at the top will always indicate the latest version.
Continued use after changes constitutes your acceptance.
16. Contact Us
For any privacy questions, requests to exercise your rights, or concerns, please contact us:
By U.S. mail: 2430 Vanderbilt Beach Road, Suite 108-719, Naples, FL 34109 USA
By email: support-us@copecart.com or legal-us@copecart.com
By phone: +1 (239) 631-0309
Name
Description
Storage duration
www.copecart.com
_clck
Not available
12 months
www.copecart.com
_clsk
Not available
24 hours
www.copecart.com
_fbp
Used by Facebook to deliver a range of advertising products such as real-time bids from third parties.
approximately 3 months
www.copecart.com
_ga
This cookie name is associated with Google Universal Analytics – an important update for Google's frequently used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client ID. It is included in every page request on a website and is used to calculate visitor, session, and campaign data for website analytics reports. By default, it expires after 2 years, although this can be adjusted by website owners.
approximately 1 year
www.copecart.com
_ga_BNTMG7CC
Not available
approximately 1 year
www.copecart.com
_gat_UA-113069126-1
Google Analytics cookies
approximately 52 seconds
www.copecart.com
_gcl_au
Used by Google AdSense to experiment with the efficiency of advertising on websites that use its services.
approximately 3 months
www.copecart.com
_gid
This cookie name is associated with Google Universal Analytics. This appears to be a new cookie, and as of spring 2017, no information from Google is available. It seems to store and update a unique value for each visited page.
24 hours
www.copecart.com
_hjAbsoluteSession In Progress
This cookie is used by HotJar to recognize a user's first page view session. This is a True/False flag set by the cookie.
29 minutes
www.copecart.com
_hjFirstSeen
Identifies the first session of a new user on a website, indicating whether Hotjar is seeing this user for the first time or not.
29 minutes
www.copecart.com
_hjIncludedInSession
Sample_1932156
Not available
1 Minute
www.copecart.com
_hjSession_1932
A cookie that contains the current session data. This means that subsequent requests within the session window are assigned to the same Hotjar session.
29 minutes
www.copecart.com
_hjSession User_1932156
Hotjar cookie that is set when a user lands on a page with the Hotjar script for the first time. It is used to store the Hotjar user ID, which is unique to this website in the browser. This ensures that behavior on subsequent visits to the same website is attributed to the same user ID.
approximately 1 year
www.copecart.com
_tt_enable_cookie
Not available
approximately 1 year
www.tiktok.com
_ttp
Not available
approximately 1 year
www.copecart.com
_uetsid
This cookie is used by Bing to determine which ads should be displayed that may be relevant to the end user navigating the website.
approximately 24 hours
www.copecart.com
_uetvid
This is a cookie used by Microsoft Bing Ads that is a tracking cookie. It allows us to interact with a user who has previously visited our website.
approximately 1 year
.linkedin.com
Analytics Sync Hi
Not available
approximately 30 days
.c.clarity.ms
ANONCHK
This cookie contains information about how the end user uses the website and any advertisements that the end user may have seen prior to visiting the website.
8 minutes
.linkedin.com
bcookie
This is a Microsoft MSN 1st Party Cookie for sharing website content through social media.
about 12 months
.linkedin.com
bscookie
Used by the social networking service LinkedIn to track the use of embedded services.
about 12 months
www.clarity.ms
CLID
This cookie is usually set by Dstillery to enable the sharing of media content on social media. It may also collect information about website visitors when they use social media to share website content from the visited page.
about 12 months