Cope Americas, LLC (“CopeCart”) operates the sales platform at CopeCart.com (the “Sales Platform”), which enables consumers to purchase software, services, or goods (collectively, “Products”) from sellers (“Vendors”). Third-party advertisers (“Affiliates”) may also promote Products on behalf of CopeCart and Vendors. These Terms and Conditions (“Agreement”) constitute a binding agreement between CopeCart and its customers (buyers, shoppers, purchasers, or members). By using the Sales Platform, you agree to all terms herein and any additional terms stated on the Sales Platform or in related policies.

1. CopeCart as a Venue & Platform Moderation

CopeCart provides a venue for customers to discover and purchase from independent businesses worldwide.

• You are not buying directly from CopeCart, but from independent Vendors using CopeCart’s infrastructure; CopeCart acts as a platform/agent, not the seller.

• Each Vendor sets their own processing times, delivery methods, and return/refund policies.

• CopeCart may moderate, remove, or restrict content, listings, or accounts if they violate the law, these Terms, or platform policies, including as required by the EU Digital Services Act (DSA) and other regulations.

• You may flag items, Vendors, or content that violate platform rules or laws. CopeCart provides a complaint mechanism for users in the EEA and elsewhere.

2. Purchasing, Payment, and Checkout

When buying from a Vendor on CopeCart:

• Read the item description and Vendor policies before purchasing.

• Submit accurate payment and delivery information.

• All payments must be made through the CopeCart checkout system; off-platform transactions are prohibited for customer safety and platform compliance.

Accepted Payment Methods:

• Major credit/debit cards, PayPal, Apple Pay, Google Pay, Klarna, digital wallets, open banking, and select cryptocurrencies (where available).

• All payment processing is PCI DSS 4.0 compliant.

• By using a third-party payment provider, you are also bound by their terms and privacy policies.

CopeCart may withhold funds or cancel orders if fraud, abuse, or regulatory violation is suspected.

3. Leaving Reviews & Uploading Content

You may leave reviews and upload content (including text, images, videos) as part of your experience.

• All content must comply with platform rules (no hate, illegal, misleading, or infringing material).

• Reviews must reflect your honest experience with the product and Vendor, not CopeCart or unrelated issues.

• CopeCart may moderate, remove, or restrict reviews or content that violate these rules.

• By uploading content, you grant CopeCart a non-exclusive, worldwide, royalty-free license to use and display such content in connection with the platform.

4. Creating and Uploading Content

By uploading or creating content on CopeCart, you agree not to:

• Post hateful, threatening, harassing, or infringing material.

• Misrepresent facts, make deceptive claims, or upload unsolicited advertising.

• Share private information or facilitate transactions outside of CopeCart.

• Violate any applicable law, including IP, data protection, and consumer protection law.

5. Reporting Problems, Returns, Refunds, and Cancellations
Order Issues & Support:
If you have an issue with your order, first contact the Vendor via the platform’s “Help with Order” feature and allow them 72 hours to resolve it. If unresolved, contact CopeCart Support at help@copecart.com.

Refunds & Returns:

• Refunds are governed by the Vendor’s policy, clearly displayed at checkout.

• Where required by law (e.g. EU), you have the right to withdraw from a digital purchase within 14 days unless you waive this right for instant access.

• On-platform refunds are available for 30 days post-transaction; after this, CopeCart cannot facilitate refunds, but you may resolve directly with the Vendor.

• Refunds will be issued to your original form of payment, or as CopeCart credit if that is unavailable.

Non-Delivery and Not-as-Described:
CopeCart may intervene if:

• There is no valid proof of delivery.

• The item differs significantly from the description/photos.

• The item is late for a time-sensitive event (with appropriate proof).
If CopeCart determines your claim is valid, the Vendor must refund the order, including shipping if applicable.

Ineligible Disputes:
CopeCart’s case system does not cover:

• Damage by shipping carrier (if properly packaged), altered/used items, shipping delays, returns without agreement, or items accurately described but not meeting expectations.

Cancellations:

• Only Vendors may cancel transactions. You may request cancellation via platform messaging.

Returns:

• Each Vendor sets their return policy; check before purchase.

6. Data Privacy & Security

• CopeCart processes all customer data in accordance with its [Privacy Policy], which is fully compliant with GDPR, CCPA/CPRA, and other applicable privacy laws.

• You have the right to access, correct, delete, or port your data, and to restrict/opt out of certain processing as required by law.

• For details about cookies, analytics, and data sharing (including with payment and fraud prevention partners), see the Privacy Policy.

7. Accessibility Statement

CopeCart is committed to digital accessibility for all users, including those with disabilities, in compliance with the ADA, EAA, and WCAG 2.2 standards.

• If you encounter accessibility barriers, please contact accessibility@copecart.com.

• Vendors must ensure that their digital products and store pages are accessible.

8. AI/ML and Automated Decision-Making

• CopeCart, Vendors, or Affiliates may use Artificial Intelligence and Machine Learning (AI/ML) for recommendations, fraud detection, customer service, or other purposes.

• You will be informed where automated decision-making significantly affects your experience or rights, and may request human review or opt out where required by law.

9. Complaint and Moderation Mechanism (DSA Compliance)

• You may report illegal content, fraud, or user policy violations via the platform’s complaint mechanism.

• CopeCart will review and act on valid complaints promptly and transparently, and comply with all Digital Services Act (DSA) requirements for users in the EEA.

• For unresolved complaints, you may request review by an independent dispute body, where required by law.

10. Dispute Resolution & Governing Law

• Most order disputes should be resolved directly with the Vendor or with CopeCart support.

• For unresolved issues, U.S. customers agree to resolve disputes under Florida law in the courts of Naples, Florida.

• For EEA/UK customers, if required by law, you may use local ADR/ODR mechanisms or the courts of your domicile.

• Nothing in these Terms limits your mandatory rights under local consumer law.

11. Notices and Contact

• Notices to customers may be sent by email, platform notification, or other electronic means.

• For support, contact: help@copecart.com

• For accessibility or privacy concerns, contact: support-us@copecart.com or legal-us@copecart.com

12. Updates to These Terms

CopeCart may modify these Terms to reflect legal, operational, or technological changes.

• You will be notified of material changes via email or platform notification.

• Continued use of the Sales Platform after changes constitutes acceptance of the updated Terms.

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Cope Americas LLC
2430 Vanderbilt Beach Road, Suite 108-719
Naples, FL 34109, USA